Terms and Conditions

1. Introduction

These terms outline the conditions under which "One Design, a trading name of Cura Surveys Limited" offers services. They, along with our Privacy Policy and Website Terms of Use, govern our service delivery, contractual changes, resolution of issues, and other critical information. Should you find any discrepancies, we encourage open dialogue for clarification or correction.

2. Service Scope Exclusions

Financial advice or services provided by affiliated entities or subsidiaries outside the primary scope of One Design's offerings are not covered by these terms.

3. Importance of Understanding These Terms

Acknowledging and accepting these terms is a prerequisite for utilizing our services. Non-acceptance prohibits service provision. These terms aim to protect both consumer and business engagements distinctly, ensuring clarity and mutual understanding.

4. Business Identity and Contact Information

"One Design," represents the service delivery arm of Cura Surveys Limited, registered in England and Wales. Our comprehensive team, including architects and design professionals, adhere to rigorous professional standards and are fully insured. For inquiries or further information, our contact details are readily available on our official website.

5. Utilization of Our Website

Our website's use is subject to specific terms designed to guide and protect users, ensuring a safe and informative online experience.

6. Contractual Engagement

Upon service order and payment, a contractual agreement is initiated, subject to our acceptance criteria. We aim for transparency in our service descriptions and pricing, although adjustments may occur based on resource availability or unforeseen complexities.

7. Service Delivery Commitment

We strive to execute all services with due diligence and professional care, relying on precise drawings and specifications. However, the onus is on the client to verify accuracy before construction commences to avoid discrepancies.

8. Rights to Modifications and Contract Termination

Changes to service requests are manageable within the framework provided, with possible implications on costs and delivery timelines. Our continuous improvement philosophy means services might evolve to adhere to regulatory changes or enhance quality, with significant alterations communicated promptly.

9. Addressing Service Discrepancies

We are committed to resolving any service-related issues promptly and fairly, guided by our detailed complaint resolution procedure. Feedback is always welcomed as part of our improvement culture.

10. Financial Terms

Our pricing model is straightforward, with the potential for adjustments in case of scope modifications. Payment schedules are designed for client convenience, incorporating milestones where applicable.

11. Intellectual Property and Marketing Rights

The intellectual outputs generated during service provision remain our property, licensed to you for the specific project use. We reserve the right to utilize project visuals for promotional purposes, adhering to privacy considerations.

12. Consumer and Business Liabilities

Our liabilities are clearly defined, prioritizing client safety and project integrity while acknowledging limitations as per legal statutes. For business clients, a distinct set of liabilities applies, focusing on professional engagements and outcomes.

13. Final Provisions

These terms, governed by English law, represent our entire agreement with you. Dispute resolution aims for amicable settlements, with provisions for legal recourse if necessary. Our dedication to privacy, client respect, and transparent communication underpins every aspect of these terms.

By engaging with "One Design," clients affirm their understanding and agreement to these conditions, fostering a productive and mutually beneficial relationship.